Term of Service

GENERAL TERMS AND CONDITIONS FOR USE
OF AIRPORT SHUTTLE PROVIDER SERVICES

TABLE OF CONTENTS

  1. GENERAL INFORMATION
  2. TERMS AND CONDITIONS OF TRANSFER SERVICES
  3. Description of the Service
  4. Legal Status of the Company
  5. Rules for Providing Services
  6. Declarations and Obligations of the Passenger
  7. Rights of the Company – Limitations of Liability
  8. Calculation and Collection of Fees
  9. Passenger Feedback

 

(I) GENERAL INFORMATION

These GENERAL TERMS AND CONDITIONS FOR USE OF AIRPORT SHUTTLE PROVIDER SERVICES are established by ASP Adam Skrzyński-Paszkowicz, with a registered office located at ul. Porębskiego 47/16, 80-180 Gdańsk, Poland, operating under the trade name AIRPORT SHUTTLE PROVIDER, hereinafter referred to as the “Company.” The Company manages the websites www.shuttlegdansk.eu, www.shuttlegdansk.pl, www.asp.org.pl, through which the Client, hereinafter referred to as the “Passenger,” makes reservations for services as defined in this document, which are executed by a driver designated by the Company.

 

These GENERAL TERMS AND CONDITIONS FOR USE OF AIRPORT SHUTTLE PROVIDER SERVICES shall apply during the utilization of services provided by the Company, including the use of all software, electronically provided services (both intermediary and direct), functionalities, content, websites, hyperlinks, and/or any other tools, content, and functionalities made available.

 

Prior to utilizing the services, it is recommended that the Passenger review these GENERAL TERMS AND CONDITIONS FOR USE OF AIRPORT SHUTTLE PROVIDER SERVICES and ensure their agreement therewith. Should the Passenger disagree with any condition and/or all of them, they are advised not to use the services provided by the Company. In the event of any inquiries or need for clarification or provision of information, or in case of any doubts, we encourage contacting the Company via the telephone or email provided in the Contact section of the website. By electing to use the services, the Passenger confirms that they have read, understood, and accepted these conditions without reservations and agrees to abide by them.

 

The Company reserves the right to amend, modify, delete, add, or restrict these GENERAL TERMS AND CONDITIONS FOR USE OF AIRPORT SHUTTLE PROVIDER SERVICES, in whole or in part, at its sole discretion or when such alteration is necessitated by law, without prior notice or consent of the Passenger, while adhering to business ethics and respecting the limitations defined by law. The Company is obligated to notify each change via information published on the website, accessible to every registered Passenger. Such changes shall take effect on the date of their announcement.

 

Any information and explanations provided during the execution of the service do not substitute or modify these GENERAL TERMS AND CONDITIONS FOR USE OF AIRPORT SHUTTLE PROVIDER SERVICES, as they are rendered solely to assist Passengers during the validity of these Conditions.

 

BY ACCEPTING THESE GENERAL TERMS AND CONDITIONS FOR USE OF AIRPORT SHUTTLE PROVIDER SERVICES, PASSENGERS (INCLUDING THOSE ACTING ON BEHALF OF OTHERS AS AUTHORIZED USERS) CONFIRM THAT THEY ARE FULLY CAPABLE OF COMPLYING WITH THESE TERMS AND CONDITIONS AND HAVE OBTAINED ALL NECESSARY CONSENTS AND LICENSES TO UTILIZE THE SERVICES.

 

(II) TERMS AND CONDITIONS OF TRANSFER SERVICES

1. DESCRIPTION OF THE SERVICE

The service consists of the Passenger making a reservation for a transfer, providing the Company with all the necessary information for executing the service, and upon payment of the fee, a driver appointed by the Company will pick up the Passenger from a designated location and transport them to their destination.

Eligible transfer services available for booking through the website include:

1.1.1 Transfer from: airport, sea port, train station, or bus station to the accommodation. 

1.1.2 Transfer of the Passenger from their accommodation to: airport, sea port, train station, or bus station. 

1.1.3 Transfer of the Passenger from their accommodation or any other location to any tourist attraction (museums, memorial sites, viewpoints, restaurants, sports activities, entertainment, etc.) including round-trip transfer. 

1.1.4 Guided or unguided car sightseeing excursions. 

1.1.5 Transfer of the Passenger from their accommodation to any other location within Poland and/or another EU country. 

1.2 The service may be provided to individual clients, groups, as well as companies and institutions. 

1.3 To fulfill the service, the Company designates collaborating drivers. Each driver is adequately trained, familiar with the standards applicable within the Company, represents a high level of personal culture, and is proficient in English to at least a degree that enables basic communication. 

1.4 The Passenger shall receive necessary contact information for the driver to facilitate communication (name, phone number). 

1.5 Transfers are conducted using vehicles that comply with all legal, formal, and safety requirements, ensuring appropriate standards and comfort for the Passengers. 

 

2. LEGAL STATUS OF THE COMPANY

2.1 The Company provides services in the field of passenger transport. 

2.2 The Company is registered in Poland under REGON number: 192928227, NIP: 5841452890. 

2.3 The Company holds all licenses and permits required by Polish law to offer such services.

 

3. RULES FOR PROVIDING SERVICES

3.1 Reservation

The basis for executing the service is a reservation made by the Passenger. 

3.1.1 Reservations may be made:

– through the form on the websites www.shuttlegdansk.eu, www.shuttlegdansk.pl, and www.asp.org.pl; or

– via email sent to: biuro@asp.org.pl; or

– by telephone at +48605843230; or

– by sending a text message to +48605843230; or

– through the Company’s Facebook profile at https://www.facebook.com/profile.php?id=61558747651916 (contact via Messenger).

3.1.2 Evidence of the effective submission of a transfer reservation is a return email or text message confirming the details and specifics of the reservation. 

3.1.3 By providing data for the reservation, the Passenger simultaneously certifies the accuracy and correctness of the information provided. Submission of erroneous data may result in the inability to execute the transfer in whole or in part, or even lead to refusal of service by the driver. In such an event, the Company may deny any refund of the fee in whole or in part. 

3.1.4 Cancellation by the Passenger – The Passenger has the right to cancel a booked and confirmed transfer at any time by contacting the Company using one of the methods outlined in section 3.1.1 of this document. 

3.1.5 In the event of cancellation no later than 24 hours before the scheduled date and time (UTC+01:00 /CET/ during the winter period from October to March, or UTC+02:00 /CEST/ from March to October) of the service execution, the Passenger may request:

3.1.6 a full refund of incurred fees; 

3.1.7 a credit toward a future booking within 3 months from the date of the canceled booking; should the future booking amount be lesser, the difference will not be refunded, and if the quotation for the new booking exceeds, the Passenger must pay the difference. 

3.1.8 Should the cancellation occur later than 24 hours before the date and time (UTC+01:00 /CET/ during the winter or UTC+02:00 /CEST/ during the summer) of the service execution, a cancellation fee of 100% of the total booking amount will be charged. 

3.1.9 Modification of Reservation – The Passenger may only modify the reservation with prior agreement on such changes with the Company via direct correspondence (telephone, email, WhatsApp, Messenger). The changes must be accepted and confirmed by the Company. In some cases, the transfer price may also change. In such situations, the new transfer price will be communicated, and the changes will take effect upon confirmation of payment of the new fee. If the new transfer price is lower, the Company will refund the Passenger the difference. If the new transfer price is higher, the Passenger is obligated to pay the difference. The Company may deny changes if notified less than 12 hours before the scheduled pickup time. In such cases, the service will be executed according to the original reservation or the Passenger may request cancellation, as outlined in section 3.3.

3.2 Waiting Time

Upon booking the transfer service, the Passenger must provide the exact pick-up location and time. Depending on the nature of the service being executed, the driver will wait for the Passenger as follows:

3.2.1 Pick-up from the Airport – 45 minutes calculated from the scheduled time of arrival or from the time indicated at the reservation (if different from the arrival time). In the event of a flight delay not exceeding 2 hours, the waiting time is calculated from the actual time of landing. Should the delay exceed 2 hours, the Passenger must contact the Company or the driver to determine further steps, however, as a general rule, delays exceeding 2 hours will result in cancellation of the reservation and the Passenger will have no recourse for refunds from the Company. If the aircraft arrives earlier than scheduled, the waiting time is calculated from the actual landing time, provided the Passenger has submitted accurate flight details to enable tracking. 

3.2.2 Pick-up from a Terminal/Sea Port – 30 minutes calculated from the scheduled arrival time or from the time indicated at the reservation (if different from the arrival time). In the event of a delay not exceeding 1 hour, the waiting period is counted from the actual arrival hour. Should the delay be greater than 2 hours, the Passenger must contact the Company or the driver to ascertain the subsequent course of action. However, as a general rule, delays exceeding 1 hour will also result in cancellation of the reservation and the Passenger will have no recourse for refunds from the Company. Should a vessel arrive earlier, the waiting period is calculated from the actual time of arrival, provided the Passenger has submitted accurate sailing details to allow tracking. 

3.2.3 Pick-up from Train or Bus Station – 15 minutes calculated from the indicated time in the reservation. Due to the inability to track trains and buses, in the event the Passenger does not inform the Company or the driver of a revised time of arrival, the driver will not be able to complete the pick-up and terminate the service 15 minutes past the time indicated in the reservation, leaving no recourse to seek a refund from the Company. 

3.2.4 Pick-up from Accommodation – 15 minutes calculated from the time indicated in the reservation. 

3.2.5 Additional Waiting Time – should there be a requirement for additional waiting time prior to the scheduled pick-up or during the execution of the transfer, the Passenger may inquire with the executing driver whether such waiting is permissible. Should acceptance occur, an additional fee of €10 for every commenced 10 minutes of waiting time will be charged. The fee for additional waiting time is to be paid directly to the driver. Acceptance is subject to the individual schedule of the respective driver, who may or may not agree to the additional waiting time.

 

3.3 Passenger No-Show

3.3.1 A no-show occurs when the Passenger fails to appear at the pick-up location despite the expiration of the free waiting time, or additional waiting time if previously agreed upon between the Passenger, the assigned driver, and/or the Company. The pick-up location is defined as the place (address) specified by the Passenger in the reservation and confirmed by the Company in the returned reservation confirmation. 

3.3.2 If the Passenger is not present at the designated pick-up location at the scheduled pick-up time, the designated driver will attempt to contact the Passenger via SMS/WhatsApp or by phone. By booking the transfer and providing a contact phone number, the Passenger consents to its use for the proper execution of the service. 

3.3.3 The Passenger may raise concerns regarding the proper execution of the pick-up within a maximum period of 14 days following the scheduled date of pick-up. During this time, evidence confirming the correct execution of the order by the driver will be preserved (photographs from the waiting location, records from geolocation, confirmation of attempted contact). 

3.3.4 In the event of a verified error in the execution attributable to the driver or the Company, the Passenger may request a full refund for the unexecuted order. If the Company can prove that the driver complied with all requirements, i.e., they waited at the correct location and at the appropriate time and attempted to make contact, the refund will not be granted.

 

3.4 Driver No-Show

3.4.1 The driver is obliged to be present at the pick-up location at the scheduled pick-up time. 

3.4.2 If, for any reason, the driver anticipates being delayed, they shall attempt to contact the Passenger (via telephone call/SMS/WhatsApp) to notify them as soon as possible, but no later than the scheduled pick-up time. 

3.4.3 A delay of up to 15 minutes is considered undesirable but permissible. 

3.4.4 Should the driver anticipate a delay of more than 15 minutes, they are obligated to notify both the Passenger and the Company to work out the best solution, which may include the dispatch of another driver or alternative transport arrangements. Should such an arrangement be reached in agreement among the Passenger, the Company, and the driver, the Passenger shall incur no additional costs related to the alternative transport. In extreme cases, where the driver is unable to arrive at the pick-up location, the Company will promptly inform the Passenger and provide the best possible solution (alternative transport or a full refund).

 

3.5 Luggage

3.5.1 When placing the order, the Passenger is obliged to provide the actual quantity of luggage and the actual number of passengers. 

3.5.2 The transfer fee includes standard luggage defined as: 1 large and 1 small piece of luggage per Passenger. 

3.5.3 A large piece of luggage is defined as a suitcase/backpack/bag with maximum dimensions not exceeding 120cm x 120cm x 80cm and/or a total sum of all sides not exceeding 160 cm and/or the longest side not exceeding 150 cm, with a weight not exceeding 32kg. A small piece of luggage is defined as a suitcase/backpack/bag with maximum dimensions not exceeding 55 cm x 40 cm x 20 cm and/or a total sum of all sides not exceeding 160 cm and/or the longest side not exceeding 80 cm, with a weight not exceeding 10kg. 

3.5.4 Should it be determined that the actual quantity of luggage exceeds that declared, and/or there is undeclared non-standard luggage (such as strollers, animal carriers, sports equipment, folding wheelchairs, musical instruments, etc.), an additional fee will be charged for excess luggage. The surcharge for excess luggage is set at €10 per item. 

3.5.5 It must also be noted that failure to declare the full quantity of luggage may result in a vehicle being provided that cannot fulfill the order. In such circumstances, the driver may cancel the order without any right for the Passenger to receive a refund. 

3.5.6 If at the time of pick-up it transpires that there is more luggage and/or more people than stated in the order, the driver may decide to fulfill the order only to the extent originally agreed and/or may charge an additional fee of €10 for each additional person and €10 for each undeclared piece of luggage and/or may refuse to execute the order entirely without any right to refund the fee incurred by the Passenger.

 

3.6 Fee Refunds 

The Passenger is entitled to a full refund of incurred fees in the following instances:

3.6.1 Cancellations made by the Company due to reasons attributed to it. 

3.6.2 Cancellations made by the Passenger no less than 24 hours prior to the scheduled pick-up time.

 

4. DECLARATIONS AND OBLIGATIONS OF THE PASSENGER

By utilizing the Company’s services, the Passenger declares that:

4.1 They have provided true, accurate, complete, and current information in the order form and/or via telephone and/or email. Should discrepancies between the provided data and the actual situation be identified, the Company and/or the driver may refuse to accept, execute the order, and/or terminate any ongoing transfer immediately without any right to a refund for the amounts paid by the Passenger. 

4.2 The Passenger shall not misuse the tools provided (interactive forms, the Company’s contact information, etc.) in any manner that could negatively affect the Company’s operations. In particular:

4.2.1 They shall not transmit files containing viruses, Trojan horses, or other harmful software electronically; 

4.2.2 They shall not attempt to gain access to and/or take over the accounts of other users; 

4.2.3 They shall not violate any security measures; 

4.2.4 They shall not transmit electronically any content that is defamatory, obscene, or could be deemed harassing, threatening, or offensive against an individual or a group on the basis of religion, gender, sexual orientation, race, ethnic origin, age, disability, or for any other reason; 

4.2.5 They shall not use the service for advertising or promoting the products or services of third parties or their own. 

4.2.6 The Passenger shall comply with all applicable laws in their country of origin and in the country and locality to which they travel while utilizing the Company’s services. 

4.2.7 They shall treat the driver with respect and shall not cause any damage or soiling to the vehicle used for the service. 

4.3 The Passenger acknowledges, confirms, and agrees that they must conform to the applicable traffic regulations in Poland. 

4.4 During the transport, the Passenger shall follow good manners and the rules and principles of mutual respect, in particular: 

4.4.1 They shall not in any way hinder the work or disturb the driver both during the journey and while stopping, loading, and unloading the vehicle; 

4.4.2 They shall not attempt to leave the vehicle while it is in motion; 

4.4.3 They shall not smoke tobacco products or electronic cigarettes in the vehicle; 

4.4.4 They shall not open windows or doors without the driver’s consent; 

4.4.5 They shall not behave provocatively, offensively, or obscenely towards the driver or other passengers; 

4.4.6 They shall not threaten the driver or other passengers in any manner; 

4.4.7 They shall be responsible for the care and supervision of children and/or animals entrusted to them; 

4.4.8 They shall not litter the interior of the vehicle nor dispose of any items from the vehicle; 

4.4.9 They shall not consume any food or beverages, except for water, during the journey. 

4.5 In the event of soiling and/or damaging the vehicle by the Passenger and/or children and/or animals under their care and/or transported luggage, the Passenger shall be liable to cover all incurred cleaning or repair costs. 

4.6 The Passenger confirms that they have read, understood, and fully accept these GENERAL TERMS AND CONDITIONS FOR USE OF TRANSFER SERVICES, and that they meet all legal requirements for acceptance of these GENERAL TERMS AND CONDITIONS FOR USE OF TRANSFER SERVICES.

 

5. RIGHTS OF THE COMPANY – LIMITATIONS OF LIABILITY

5.1 The Company has the right to permanently block and delete the Passenger’s account in the following cases: 

5.1.1 In the event of the Passenger violating any of the rules specified in section 4 of these GENERAL TERMS AND CONDITIONS FOR USE OF TRANSFER SERVICES; 

5.1.2 In circumstances that pose a risk of material and/or reputational loss to the Company; 

5.1.3 When there is reasonable suspicion that the Passenger has committed a crime or misdemeanor while utilizing the services; 

5.1.4 For any other substantial reason stated in this document. 

5.2 In the cases outlined in section 5.1 of these GENERAL TERMS AND CONDITIONS FOR USE OF TRANSFER SERVICES, access to services may be blocked immediately and without warning, and the Company reserves the right to seek compensation for any damages that may have arisen due to actions and/or omissions of the Passenger. 

5.3 The Company has the right to temporarily block the Passenger’s account access should the Passenger violate any of the provisions of these GENERAL TERMS AND CONDITIONS FOR USE OF TRANSFER SERVICES. Such a temporary block can be lifted following the Passenger remedying the cause of the violation within a deadline specified by the Company. Should the Passenger fail to comply with the stipulated provisions, the Company may permanently block or delete the Passenger’s account. 

5.4 In cases of permanent or temporary blocking of access to the Passenger’s account, the Passenger shall not have the right to claim compensation for any services not rendered due to such reasons. 

5.5 The Company reserves the right to temporarily disable access to its website for necessary technical maintenance, modifications, and/or repairs, for the time required to undertake these actions. The Passenger may not bring any claims against the Company in this regard, even if the Company has not previously announced such interruptions. 

5.6 The Company may terminate, amend, suspend, or interrupt any functionality of the website at any time, provided that it informs Passengers who have already requested such a service in a reasonable timeframe prior to the contract termination date. In such a case, the Company will refund the Passenger all incurred fees related to this. 

5.7 Upon request of authorized public authorities, the Company is obligated to provide all information related to the Passenger, including sensitive data, without the necessity of obtaining consent from the Passenger. 

5.8 The Company is not liable for any damages incurred as a result of force majeure. 

5.9 The Company is not liable for damages and legal violations committed by drivers. 

5.10 The Company shall not be liable for consequences resulting from improper execution of orders by drivers if the Passenger has not reported this within the statutory period of 14 days from the occurrence of the event. 

5.11 The Company is not liable for traffic accidents that may occur during the performance of the order. The total liability in such cases rests upon the participants of these incidents, particularly the drivers. 

5.12 The Company is not liable for any damages and losses that the Passenger may incur due to delayed, incomplete, incorrect, or disrupted transmission of data.

 

6. CALCULATION AND COLLECTION OF FEES

6.1 The Company facilitates payment of dues via PayPal. The service cost includes the transfer fee along with additional services based on information provided by the Passenger during the order form completion. Should the need arise to charge additional fees during the transfer execution, these fees must be paid promptly directly to the driver, in cash or by credit card. 

6.2 Refunds for fees are processed immediately after all circumstances have been established, utilizing the same method of payment originally used. 

6.3 Promotional Offers: At its discretion, the Company may provide each Passenger with promotional offers that differ in pricing from those presented in the standard offer.

 

7. PASSENGER FEEDBACK

7.1 After the service has been provided, the Company may request the Passenger to provide feedback on the Company, the service, and the driver executing the transfer. 

7.2 Only Passengers who have actually utilized the service are entitled to provide evaluations. 

7.3 The Company may send an email to the Passenger after the service’s completion, inviting them to provide their evaluation in the form of free-form feedback or a survey. 

7.4 Notwithstanding the above, the Passenger reserves the right to express their opinion and evaluate the Company, the service, or the driver at any time. The Company encourages Passengers to utilize direct contact through channels made available to them, as well as commonly accessible portals, social media, and websites. 

7.5 The Company does not compensate or reward Passengers who submit their evaluations/opinions. The feedback, evaluations, and comments of Passengers may be utilized by the Company at its sole discretion for marketing purposes, to refine the services provided, and to assess employees.